Planning your arrival around the midday break avoids the one real surprise on the schedule.
The day in two windows
| Time | What is happening |
|---|---|
| 7:30 to 11:30 AM | Drop-off and pick-up |
| 11:30 AM to 2:00 PM | Office closed |
| 2:00 to 5:00 PM | Drop-off and pick-up |
Why the midday break matters for your bill
Check-out is by 11:30 AM. If you arrive at 12:15 for a pick-up, you wait until 2:00 and the afternoon pick-up adds half of the nightly fee. So the best time to collect your pet is before 11:30. For one dog in Business Class, half of the $59 night is the add-on.
Flights and long drives
If your plane lands at midday, pick up in the afternoon window and plan for the half-night. If you are driving in from far away, aim for the morning window, or the first half hour of the afternoon window. The airport distance question helps with timing.
Tours and calls
Tours do not run over lunch either: they are 9:00 to 11:00 AM and 2:00 to 4:00 PM. Call 707-678-6600 during the windows for the best chance of a live answer.
If you will arrive late
The afternoon window ends at 5:00 PM. If traffic puts you behind, call 707-678-6600 before then so the staff know to expect you, and plan the next open window if you cannot make it.
Eve schedule
Thanksgiving Eve, Christmas Eve and New Year's Eve use a 1:00 to 3:00 PM afternoon window. See the hours page.