Most weekend trips and vacations fall outside both exceptions.
The two exceptions
First, a stay that begins from seven days before a major holiday through seven days after it carries a 50% non-refundable deposit, due 30 days before drop-off. Second, a stay longer than four weeks needs a credit card on file, which is charged every two weeks in advance.
Which holidays count
The holidays the kennel is closed all day are the ones the policy revolves around: New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. For 2026, a stay beginning November 19 through December 3 sits in the Thanksgiving window.
Why the policy is written this way
The deposit rule is limited to the holiday windows. Outside those weeks the kennel takes the balance when your pet goes home, so a regular stay is easy to plan around.
A stay outside the windows
A week in February or a long weekend in October has no deposit. You pay the balance at pick-up with cash, check, debit, Visa, Mastercard, American Express or Discover. A stay of 5 nights in Business Class is 5 x $59 = $295, paid when you collect your pet.
If you cancel a holiday booking
Cancellations made at least seven days ahead are given a 100% credit on the account, and cancellations made less than seven days ahead forfeit the deposit. The refund question goes through it.
Check your dates
The holiday deposit checker flags a likely deposit, and the deposit FAQ has the full policy. Please call to confirm either way.