The sheet words it carefully, so the cancellation date matters more than the reason.
The two cases
| When you cancel | What happens to the deposit |
|---|---|
| 7 or more days before drop-off | 100% becomes credit on your account |
| Fewer than 7 days before drop-off | The whole deposit is forfeited |
A worked example
Suppose you reserve a Thanksgiving stay for November 21, 2026 and pay the deposit by October 22. If you cancel on or before November 14, the deposit becomes credit on your account. If you cancel on November 15 or later, it is forfeited.
Using the credit
The credit sits on your account for a later stay. Please call 707-678-6600 to ask about its use when you rebook.
Protecting yourself
Set a reminder for the seventh day before drop-off. If anything is uncertain, such as a flight that might move, talk to the kennel before the deadline.
Deposit amount
The deposit is 50% of the stay. A four-night Business Class stay is 4 x $59, or $236 on the 2026 rates, so the deposit is half of that, and the balance is paid at pick-up. The deposit is due 30 days before drop-off, which also sets how early you need to decide.