A boarding reservation tells the kennel which nights you need, what kind of pet you have and which kennel class fits. It also starts your records file, which is what makes drop-off quick.
What a reservation request includes
You give the dates, the number of dogs or cats, and the kennel class you prefer. Dogs choose among Economy, Business Class and First Class kennels; cats stay in individual towers. The kennel then confirms the reservation, which is the step that makes it final. A request on its own is not a confirmation.
Two ways to send one
Both routes lead to the same confirmation by the kennel.
- Online: log in to the ProPetware account under Book / My Account, send the request and upload vaccine records.
- By phone: call 707-678-6600 and ask about your dates.
When to reserve early
Holidays are the clearest case. Stays that begin from seven days before through seven days after a major holiday carry a 50% non-refundable deposit due 30 days before drop-off, so the booking has to happen over a month ahead. The kennel cannot promise space before it confirms, so send your dates early for summer, spring break and long weekends.
What you can do without an appointment
Tours run every day from 9 to 11 AM and 2 to 4 PM with no appointment. A staff member walks with you. You can tour first, then request the nights.