If you are in doubt, you can also come for a tour and speak with a manager in person.
Why the call comes first
Diabetes care depends on exact feeding times, doses and routines, and boarding is a change from home. The kennel's guidance is simple: a pet must be in good health to be accepted, and the manager decides after hearing about your pet.
What to have ready
Have your pet's age, weight, food and feeding times, current medication and your vet's name on hand. The pet information page of the boarding agreement asks for health conditions, feeding times and amounts in cups.
Medications
Happy Paws gives medications at no extra charge. Whether the kennel can give your pet's specific treatment is the question to settle on the call, before you book.
Other options
The diabetic pet guide covers what to ask any kennel. The medications page and medication FAQ have more.
Questions to expect
A manager will likely ask about the type of treatment, the timing, how stable your pet's numbers have been, and how your pet does in new places. Be candid. The best outcome is a decision that is right for your pet, even if that means a different plan for this trip.
If you decide to tour
Tours run every day at 9 to 11 AM and 2 to 4 PM with no appointment, and a manager can walk you through the kennel or the cattery and answer questions in person.