Travelers often list a spouse, who is on the same flight. The point of the field is to name someone who stays reachable.
What the agreement asks for
Page one collects the owner's details and a second owner if there is one, including name, phone, address and email. It then asks for an emergency contact who is not traveling with you, who may decide on care and pick up your pet. It also asks for others allowed to pick up, and your veterinarian. The kennel says it does not share your email.
When it matters
The order of calls is you, then your additional contact, then your emergency contact. The need could be a sick pet, a delayed flight, a weather closure on your return or a missed pick-up date. The agreement notes that a pet unclaimed 10 days past its scheduled date without contact is considered abandoned, so a reachable contact also protects your pet.
How to choose well
Pick someone who lives nearby, answers their phone and knows your pet. Tell them they are listed, give them your pet's vet and your wishes, and save the kennel number, 707-678-6600, in their phone. Make sure they know who may pick up your pet and what ID the staff may ask for.
See also
The emergency contact question and the delayed return question explain how this works in practice. Pair this field with the medical release.
A simple script for your contact
Before you leave, tell your emergency contact four things: the kennel's name and number, your pet's name, your vet's name and what you want done if the kennel calls. Send them the dates of the trip. If they will pick the pet up, tell them the windows, 7:30 to 11:30 AM or 2:00 to 5:00 PM, and that the kennel is closed on certain holidays. A two-minute talk turns a name on a form into a person who can help.