A delayed flight is common, and a quick call keeps everything simple.
What a delay costs
Boarding is charged by the night like a hotel at the 2026 rates, so each added night is billed at your nightly rate, for example $59 for one dog in Business Class. If you arrive in the afternoon pick-up window, 2:00 to 5:00 PM, that day adds half a night.
Pick-up windows
Pick-up is every day from 7:30 to 11:30 AM and 2:00 to 5:00 PM. The office is closed from 11:30 to 2:00. On the three early-close eves the afternoon window is 1:00 to 3:00, and the kennel is closed all day on seven holidays. Check the hours for a late return that lands on one.
Why call
The agreement asks you to call if a pet will not be picked up on the scheduled date. A pet unclaimed for 10 days after that date, with no contact, is considered abandoned, which is why the call matters. You can also ask your emergency contact to pick up.
Long delays
For stays longer than four weeks, a card on file is charged every two weeks in advance. See payment and deposits.
A quick checklist
Phone the kennel the moment your return changes, say which day and window you now expect, and let your emergency contact know. If your new arrival time is after 5:00 PM, plan for the next morning's window, which starts at 7:30 AM.