Boarding works like a hotel, which is why a clock time matters.
The rule
Boarding is charged by the night. Pick up by 11:30 AM on the last day and you pay only for the nights you booked. Pick up in the afternoon window and the stay is billed an extra half night, which is half of the pet's nightly rate. The office is closed from 11:30 AM to 2:00 PM, so there is no pick-up over lunch.
Examples
One dog in Business Class is $59 a night, so an afternoon pick-up adds half of that. A cat in a condo is $35 a night, so the afternoon add-on is half of that. Two dogs sharing a kennel pay half of the combined nightly rate. The stay cost estimator shows the total with and without the afternoon option.
Where the rule is written
It appears on the 2026 rate sheet, on the hours page and in clause 5 of the boarding agreement, which also says posted daily rates apply to the whole stay. On Thanksgiving Eve, Christmas Eve and New Year's Eve the office closes at 3 PM, with an afternoon window of 1:00 to 3:00.
Planning tips
A flight that lands in the afternoon may make a half-night charge worthwhile, while an early return avoids it. If you want a bath before pick-up, give the staff your arrival time. See the half-day charge entry and what time is check-out.
If plans change
Flights are late, roads are slow and families run behind. If you will miss the 11:30 AM deadline, call 707-678-6600 so the staff know when to expect you. The afternoon window is open from 2:00 to 5:00 PM every day except the shortened holiday days, so you still have a second chance. If you cannot reach the kennel before it closes, call as soon as you can and read the abandoned-pet clause to see how the agreement treats late pick-up.