You choose your wishes in writing on the medical release before the stay.
Who gets the call
Happy Paws calls you, then the additional contact you named, then your emergency contact. That is why the agreement asks for a contact who is not traveling with you. The emergency contact page has the details.
Your treatment wishes
The medical release asks you to record your pet's health conditions, age-related concerns and pet insurance. If no one can be reached, you pick a treatment level, from saving your pet at any cost to a dollar limit or no heroic measures. See the medical release form.
Cost and care
The agreement says the owner pays veterinary and other necessary costs. Medications that you ask staff to give during the stay are given at no extra charge, and special feedings are not billed either.
Boarding and illness
A pet must be in good health to be accepted. Even a fully vaccinated pet can catch a contagious illness around other animals, and kennel cough is the best-known example. The kennel cough guide and vaccination requirements explain the rules.
Helping the kennel help your pet
Write down any health condition on the pet information page, list the medications and when they are given, and put a phone number on the form that will be answered while you are away. If your travel includes a flight, tell your emergency contact the dates. Clear information is what lets a decision be made quickly and the way you would want it made.