Checklists work because boarding mistakes are almost always small ones: an expired record, a food amount left off, a pick-up time after check-out. Tick these off in order.
Before you book
- Rabies, distemper/parvo and Bordetella records are current. Canine influenza is recommended but not required.
- The recommended canine influenza booster, if needed, is booked three to four weeks after the first dose.
- Your puppy is at least 16 weeks old on the first day of the stay.
- You know your dates, including any holiday that triggers the 50% deposit.
- You have picked a kennel size (Economy, Business Class or First Class).
The week before
- Complete the boarding agreement and upload records to your account.
- Write the feeding plan in cups, or decide to use the house food at no charge.
- Write medication names, doses and times; medications are given at no extra charge.
- Mark every item you bring with your name.
- Confirm your emergency contact and the contact who may pick up your dog.
- Check the coat and skin for fleas and ticks.
Drop-off day
- Arrive in the 7:30 to 11:30 AM or 2:00 to 5:00 PM window.
- Leave your dog in the car; staff will walk your dog in.
- Remove any metal pinch (prong) collar.
- Bring a slow-feeder bowl if your dog needs one.
- Pack one toy that is not the favorite, if you wish; no bed is needed.
- Hand over the food, the written feeding note and the medication.
Pick-up day
- Plan to arrive by 11:30 AM; an afternoon pick-up is charged half of the nightly fee.
- If you want a bath before you leave, give the staff your best arrival-time estimate.
- Expect a tired dog who may sleep a lot for a day.
- Pay the balance at pick-up; cash, checks, debit, Visa, Mastercard, American Express and Discover are accepted.
A last note on what to leave at home
Leashes, bowls and balls are supplied, and each run has a Kuranda bed with blankets, so there is little else to pack. The printable packing list turns this page into a one-sheet version, and the preparation guide explains the reasons behind each step.