Shy is not the same as unsuited. Many nervous dogs do fine once they understand the routine. What matters is information in both directions.
Tour first and bring your dog's profile
Tours happen every day from 9 to 11 AM and 2 to 4 PM, and no appointment is needed. A staff member walks with you, so you can ask about noise, neighbors and daily routine and watch how the runs feel. The AKC recommends looking at the whole facility, including the runs and where meals are prepared, before you decide.
Choose a kennel that gives space
Kennel class matters more for a nervous dog than for a confident one. Economy runs have about 16 square feet inside and 48 outside. Business Class has about 30 inside and 60 outside, which the kennel describes as right for a dog who does not like to share. First Class is about 48 inside and 72 outside. At $59 a night for one dog in Business Class on the 2026 rates, the extra space is often a good choice for a worried dog. The kennel class finder asks a few questions to help.
How the runs are set up
Dogs can see neighbors through the fence but have their own space, and a doggie door lets each dog choose between the heated or air-conditioned inside and the outdoor area. A shy dog can stay inside on a Kuranda bed, and a curious one can watch from the outside area.
What to share with staff
- Triggers: noises, men with hats, other dogs, being handled
- How your dog shows fear: freezing, hiding, snapping, trembling
- What helps: a calm voice, a treat, a walk first
- Bite history, if any
- Medications, including anxiety medications, which are given at no charge
Plan the first day
Keep drop-off short and relaxed. Leave your dog in the car at check-in so staff can walk your dog in; this avoids scuffles in the lot. A day-care visit before the first overnight is a gentle way to practice. If your dog is truly fearful, the stress guide and your veterinarian can help you weigh other options.