--- title: Terms of Use | Happy Paws Kennels in Dixon url: https://happypawskennels.com/terms/ business: Happy Paws Kennels address: 6677 Midway Road, Dixon, CA 95620 phone: 707-678-6600 hours: drop-off and pick-up every day 7:30-11:30 AM and 2:00-5:00 PM type: Dog and cat boarding kennel on about 10 country acres; caring for pets in Dixon since 1971 rates: 2026 rates, effective for reservations made on or after Jan 1, 2026 (dogs from $52 a night, cats $35 a night) --- - [Home](https://happypawskennels.com/) - Terms of Use # Terms of Use Effective: October 20, 2026 These Terms of Use (the "Terms") are a legal agreement between you and Happy Paws Kennels ("Happy Paws," "we," "us" or "our"). They govern your access to and use of this website (the "Site") and the forms, tools and communications offered through it. Please read them carefully. They include an explanation that website requests are not reservations until the kennel confirms them, a statement that the Boarding Agreement, not these Terms, governs boarding stays, a disclaimer of warranties, a limitation of our liability, an indemnity from you, a choice of California law, a requirement that disputes be heard in Solano County, California, and a one-year time limit for claims about the Site. By using the Site, submitting a request or chatting with our website assistant, you agree to these Terms. If you do not agree, please do not use the Site. If your pet needs urgent care, contact your veterinarian or an emergency animal hospital right away. ## 1. Agreement to these Terms Binding agreement. By accessing or using the Site in any way, including browsing its pages, submitting a request form, asking for a tour, using the stay-cost estimator, chatting with our website assistant, tapping a telephone number or following a link to our booking page on ProPetware, you accept these Terms and our [Privacy Policy](https://happypawskennels.com/privacy-policy/), which is incorporated into these Terms by reference. If you use the Site on behalf of another person or a business, you represent that you are authorized to accept these Terms on their behalf, and "you" includes that person or business. Other terms. Additional terms apply to particular features, and they will be presented to you or made available to you when they apply. Your stay is governed by the Boarding Agreement, as explained in Section 7. Booking accounts on ProPetware are governed by ProPetware's own terms, as explained in Section 9. What these Terms cover. These Terms govern the Site. They do not replace the Boarding Agreement for a stay. ## 2. Definitions In these Terms, the following words have the meanings below: - "Site" means this website, including its pages, and any tools, forms, pop-ups, maps, accessibility tools and chat features offered on those pages. - "Content" means all text, guides, frequently asked questions, rate and service descriptions, maps, photographs, graphics, logos, designs, code and other material on the Site, and the selection and arrangement of that material. - "Services" means the pet care services Happy Paws Kennels provides, including dog and cat boarding, day care, baths for boarding guests, optional extras and small-pet boarding. - "Boarding Agreement" means the paper or PDF agreement that you sign for a stay, as described on our [Boarding Agreement](https://happypawskennels.com/boarding-contract/) page, including its photo release and medical release. - "Request" means a form submission, tour request, pop-up form submission, chat conversation, telephone call, voicemail or email through which you ask us for information, a tour or dates for a stay. - "Submission" means any information, text, message, photograph, document or other material you send to us through the Site or by email or telephone. - "Chat Assistant" means Biscuit, the automated chat assistant on the Site, branded YelloPost AI. - "Estimator" means the stay-cost estimator on the Site. - "Happy Paws Parties" means Happy Paws Kennels and its owners, employees, agents, successors and assigns, and its service providers, including our website provider, YelloPost. ## 3. About us Happy Paws Kennels is a dog and cat boarding kennel located at 6677 Midway Road, Dixon, CA 95620, in unincorporated Solano County. We offer dog and cat boarding, day care, baths for boarding guests, optional extras and small-pet boarding. Hours. Drop-off and pick-up are every day from 7:30 to 11:30 AM and from 2:00 to 5:00 PM, and our phone and front desk follow the same hours. See our [hours page](https://happypawskennels.com/hours/). Our telephone number is (707) 678-6600 and our email address is HappyPawsKennels_Dixon@yahoo.com. How to reach us. Requests submitted through the Site are reviewed during our hours. If your matter is time-sensitive, please call us rather than relying on a form, an email or the Chat Assistant. ## 4. Eligibility and minors You must be at least 18 years old, or the age of majority where you live, to submit a Request for a stay or to sign a Boarding Agreement. The Site is not directed to children, and we do not knowingly collect personal information from children under 16. Individuals under 18 should not submit Requests or use the Chat Assistant without the involvement of a parent or guardian. ## 5. The Site is general information, and pet emergencies General information only. The Content, including service descriptions, guides, packing lists, frequently asked questions and responses from the Chat Assistant, is provided for general informational purposes. It is not veterinary, legal, financial or other professional advice. Every pet is different, and you should talk with your veterinarian about your pet's health, vaccinations, medications and behavior. Not an emergency service. The Site, its forms, the Chat Assistant and our email address are not monitored around the clock and must not be used to report a pet emergency. If your pet needs urgent care, contact your veterinarian or the nearest emergency animal hospital right away. Accuracy and timeliness. We try to keep the Content accurate and current, but it may contain errors, omissions or outdated information, and it may change without notice. If anything on the Site differs from what the kennel tells you, from the [rate sheet](https://happypawskennels.com/rates/) or from your Boarding Agreement, what the kennel confirms and your Boarding Agreement control. ## 6. Requests are not reservations until the kennel confirms them A Request is only a request. Submitting a form on the Site, including the Ask about your dates form or a tour request, chatting with the Chat Assistant, leaving a message or receiving an automatic confirmation email is a request for information. It does not create a reservation, a booking or a contract, and it does not obligate you or us to proceed. Confirmation. A Request becomes a reservation only when the kennel confirms it with you. The kennel confirms every reservation, and availability depends on the dates, the kennel class and the number of guests already booked. We may decline or reschedule a Request for any lawful reason, including availability, a holiday period, or the requirements in the Boarding Agreement and our [vaccination requirements](https://happypawskennels.com/vaccination-requirements/). Automatic confirmation emails. If you give us an email address, the Site may send you an automatic copy of your request and describe general next steps. That email confirms receipt only. It is not a confirmation of a reservation, a price or a date. Accurate information. When you submit a Request, you represent that the information you provide, including your contact details, dates, number of pets and notes about your pets, is accurate and complete to the best of your knowledge. ## 7. The Boarding Agreement governs your stay Boarding Agreement controls. A stay at Happy Paws Kennels is governed by the Boarding Agreement, not by these Terms. The Boarding Agreement has its own terms, including a photo release and a medical release. The [Boarding Agreement page](https://happypawskennels.com/boarding-contract/) describes it for your convenience. Order of precedence. If there is any conflict between these Terms and the Boarding Agreement, the Boarding Agreement controls with respect to your stay and your pet. These Terms continue to govern your use of the Site. Kennel policies. The kennel may decline or end a stay where needed for the health and safety of the animals in its care, as the Boarding Agreement describes, for example when required vaccinations are not current or a pet is under the minimum age for boarding. We will explain our reasons and work with you where we can. ## 8. Rates, the Estimator and deposits Rate sheet. Rates shown on the Site come from the kennel's 2026 rate sheet at [our rates page](https://happypawskennels.com/rates/). The rate sheet controls over any other statement about price, including anything said by the Chat Assistant. Estimator is an estimate only. The Estimator gives an estimate of the cost of a stay based on the options you choose. It is not a quote, a bid or an offer, and it does not hold dates or reserve space. Final totals are confirmed at check-in. Holiday deposits. Deposit rules for holiday periods are on the rate sheet. A deposit, if required, applies only as the rate sheet and the kennel's confirmation describe. Changes. Prices, availability and policies can change. A price applies to your stay only when the kennel confirms it to you or it is stated in your Boarding Agreement. Taxes or other charges may apply as the kennel explains. ## 9. Booking accounts on ProPetware Third-party service. The Site links to our booking page at happypawskennels.propetware.com, where you can create a booking account. ProPetware is a third-party pet-care software provider that operates that page on its own systems and under its own terms of use and privacy practices. It is not part of the Site, and these Terms do not govern it. Your use of ProPetware. Information you enter there, including your account details and vaccination records you upload, is handled by ProPetware under its terms. You are responsible for keeping your login credentials confidential and for activity under your login. Availability. We do not control the availability or performance of ProPetware. If you cannot use it, please call us and we will help you directly. Never send payment details through the Site. Please do not enter payment card numbers, bank account numbers, Social Security numbers or passwords into any form on the Site or into the Chat Assistant. ## 10. Vaccinations and your pet's health Our [vaccination requirements](https://happypawskennels.com/vaccination-requirements/) describe the records we ask for before a stay. Requirements are in place for the health of every guest, and they are set out in more detail in the Boarding Agreement. Information on the Site about vaccinations is general, and your veterinarian can tell you what is right for your pet. Notes you send through a form about your pet's breed, age, medications or health help us prepare, and are treated as ordinary information about your pet and your stay. ## 11. The Chat Assistant Automated tool. The Chat Assistant, Biscuit, is an automated assistant, branded YelloPost AI, powered by an AI language model provided by a third-party AI service provider. It is not a person, and it is not a veterinarian or other licensed professional. Can make mistakes. Responses from the Chat Assistant are generated automatically. They are general information and may be incomplete, out of date or inaccurate, and they may occasionally be inconsistent with the Content or with what the kennel tells you. Prices and policies on the [rate sheet](https://happypawskennels.com/rates/) and in the Boarding Agreement control. Please confirm anything important with the kennel. Not binding. The Chat Assistant cannot reserve a stay, see your booking, quote or change prices, or make any other binding commitment. Nothing it says creates a contract, confirms a reservation, sets a price or commits to a timeline. Only the kennel, or your Boarding Agreement, can do those things. Your conversations. When you use the Chat Assistant, the contents of the conversation are processed as described in our Privacy Policy. If you share your name, telephone number, email address or dates, those details may be passed to the kennel so that a person can follow up. Transcripts are kept to answer questions and to improve our service. Please do not enter payment card numbers, bank account numbers, Social Security numbers, passwords or other sensitive information into the chat. Proper use. You agree not to use the Chat Assistant to generate content unrelated to our kennel or services, to attempt to make it produce harmful, unlawful or misleading content, or to attempt to circumvent its safeguards. ## 12. Contacting you about your Request Your contact information. When you submit a Request, you represent that you are the subscriber or authorized user of the telephone number and email address you provide. Follow-up about your Request. By submitting a Request with your telephone number or email address, you ask and agree that Happy Paws Kennels may contact you by telephone or email about your Request and any resulting stay, including availability, confirmation, drop-off and pick-up. If you give us an email address, you will also receive an automatic confirmation copy of your Request. Your choices. You may ask us at any time to stop contacting you by a particular method by telling us on a call or by emailing HappyPawsKennels_Dixon@yahoo.com. If you have a reservation, limiting how we can reach you may affect our ability to contact you about it, and we may still send communications that are needed for your pet's wellbeing. Changed numbers. If the telephone number or email address you gave us changes or you stop using it, please tell us promptly so that we do not contact someone else. ## 13. Electronic communications and signatures Consent to electronic communications. By using the Site or submitting a Request, you consent to receive communications from us electronically, including by email and postings on the Site, and you agree that notices, disclosures, confirmations and other communications we provide electronically satisfy any legal requirement that they be in writing, to the extent permitted by law, including the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and the California Uniform Electronic Transactions Act. Electronic signatures. If you sign the Boarding Agreement or another document electronically, you agree that your electronic signature is the legal equivalent of your handwritten signature, as the document describes. Paper copies and withdrawal. You may ask for a paper copy of any document you have signed with us, and you may withdraw your consent to receive electronic communications, by contacting us as described in Section 43. Withdrawing consent does not affect the validity of electronic communications or signatures provided before the withdrawal. ## 14. Submissions Your ownership. You keep ownership of the Submissions you send us. License to us. You grant the Happy Paws Parties a non-exclusive, royalty-free, worldwide license to use, copy, store, transmit, display and share your Submissions as needed to respond to your Request, plan and care for your pet's stay, keep business and safety records, protect the Site, and comply with law, as described in our Privacy Policy. No publication without permission. We will not publish your name, your comments or identifiable photographs of you or your pet on the Site, on social media or in advertising without your permission or as your signed Boarding Agreement allows. Your responsibility. You represent that you have the right to send us each Submission and to grant the license above, and that your Submissions do not violate anyone's rights or any law. Do not send information about other people without their permission. No obligation to review. We may, but are not required to, review or keep Submissions, and we may delete or decline to act on any Submission that violates these Terms. ## 15. Feedback If you send us suggestions, ideas or other feedback about the Site or our Services, you agree that we may use, share and act on that feedback for any purpose without obligation or payment to you. This does not give us any right to publish your personal information or a review in your name without your permission. ## 16. Acceptable use You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to: - Use the Site in any way that violates any applicable federal, state, local or international law or regulation. - Submit false, misleading or fraudulent Requests, or submit a Request on behalf of a person without authorization. - Impersonate any person or business, or misrepresent your identity or your affiliation with any person or business. - Use the forms, the Chat Assistant, our email address or our telephone number to send spam, unsolicited sales pitches, advertising, solicitations for business or chain messages. - Submit Requests or chat messages by automated means, including bots, scripts or form-filling software, or submit repeated or duplicate Requests intended to burden the kennel. - Interfere with, disable, bypass or attempt to defeat Cloudflare Turnstile, our automated screening or any other security, anti-abuse or access-control feature of the Site. - Scrape, crawl, copy, harvest or collect Content or data from the Site by automated means, except that search engines and AI assistants may index publicly available pages in accordance with the instructions in our robots.txt file. - Copy the Site's design, layout, code or Content for use on another website. - Reverse engineer, decompile, disassemble or attempt to discover the source code of any non-public part of the Site or its tools, except to the extent the law expressly permits it despite this restriction. - Attempt to gain unauthorized access to the Site, the servers that host it, our systems or any information about other visitors or customers. - Upload, transmit or introduce viruses, malware or other harmful code, or conduct any denial-of-service or similar attack. - Use the Site in any manner that could damage, disable, overburden or impair it or interfere with anyone else's use of it. - Frame or mirror the Site, or use our name, logo or Content in a way that suggests we endorse or are affiliated with you or your products or services. - Harass, threaten, abuse or use hateful or obscene language toward our team through the Site, the Chat Assistant, our telephone number or email. - Use the Site to collect information about other people. - Encourage or help anyone else to do any of the above. ## 17. Automated screening and security features Requests submitted through the Site are automatically screened for spam, abuse, duplicate submissions and unsolicited sales messages, and our forms use Cloudflare Turnstile, a bot-detection check that works invisibly, without any action from you. A message flagged by screening may be held, may be delayed and may not be delivered, and a duplicate of a Request you recently sent may be recorded without being sent to the kennel a second time. Screening is imperfect and may occasionally hold a genuine Request. If you have submitted a Request and have not heard from us within a reasonable time, please call us at (707) 678-6600 during our hours. We are not responsible for Requests that are not delivered because of screening, technical problems, incorrect contact information or circumstances outside our control. ## 18. Our intellectual property Ownership. The Site and its Content are owned by Happy Paws Kennels or by its licensors, including our website provider, and are protected by United States and international copyright, trademark and other intellectual property laws. Limited license to you. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to view and use the Site for your personal, non-commercial purposes, which include learning about our kennel, requesting information and sharing links to Site pages. You may print or save a reasonable number of pages for your own reference, provided you do not remove any copyright or other notices. Restrictions. Except as allowed above or by law, you may not copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, sell or otherwise exploit any Content, or the Site's design or code, without our prior written permission. Photographs. Some photographs on the Site may be licensed images used to illustrate general conditions and services, and may not depict our own guests or facilities. Reservation of rights. All rights not expressly granted in these Terms are reserved by us and our licensors. ## 19. Trademarks "Happy Paws Kennels," our logo and other names, logos and slogans on the Site that identify us are our trademarks or trade names. You may not use them without our prior written permission, except to refer accurately to us. Other names and marks that appear on the Site, such as those of technology providers, review platforms and social networks, belong to their respective owners and are used only to identify them. ## 20. Copyright complaints We respect the intellectual property rights of others. If you believe that material on the Site infringes a copyright you own or control, you may send a written notice to us by email at HappyPawsKennels_Dixon@yahoo.com, with the subject line "Copyright Notice," or by mail to Happy Paws Kennels, Attn: Copyright Notice, 6677 Midway Road, Dixon, CA 95620. Consistent with 17 U.S.C. 512(c)(3), your notice should include: - A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf. - Identification of the copyrighted work you claim has been infringed, or, if several works are covered by one notice, a representative list of them. - Identification of the material you claim is infringing, with enough information for us to locate it, such as the page address. - Your name, mailing address, telephone number and, if available, email address. - A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law. - A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner's behalf. Counter-notices. If material you provided was taken down in response to a notice and you believe it was taken down by mistake or misidentification, you may send us a counter-notice that includes the information described in 17 U.S.C. 512(g)(3). Misrepresentations. Under 17 U.S.C. 512(f), a person who knowingly and materially misrepresents that material is infringing, or that material was taken down by mistake, may be liable for damages. Please consider consulting an attorney before sending a notice or counter-notice. ## 21. Third-party names, links and content Third-party names. The Site may mention other businesses, organizations and products by name, only to identify them. Those names and marks belong to their owners. Their appearance on the Site does not mean that any of them endorses, sponsors or is affiliated with us, unless we say so expressly. Links. The Site contains links to third-party websites and services, including ProPetware, Google, Facebook, Yelp and maps. We provide links for convenience only. We do not control, endorse or assume responsibility for the content, accuracy, availability, privacy practices or terms of any third-party website. Your use of a third-party website is at your own risk and subject to its terms. Search engines and AI assistants. Search engines, AI assistants and other third-party services may index, quote or summarize Content from the Site. We do not control those services, and we are not responsible for how they present, summarize or change our Content, or for any answer they give about us. If you rely on information about us from another service, please confirm it on the Site or by calling us. Third-party components. Parts of the Site rely on third-party services, such as Cloudflare Turnstile, Google Maps, the ADAWebPro accessibility menu and, unless you choose "Essential only," Google Tag Manager and Google Analytics. Those services are provided by their owners under their own terms, and we are not responsible for their availability or performance. ## 22. Reviews and ratings Ratings and reviews shown on or linked from the Site come from customers who posted them on third-party platforms. They reflect the individual experiences and opinions of those customers. They are not a guarantee, promise or prediction of the experience you will have. We do not control those platforms, and the ratings and number of reviews on them may change over time. If you post a review on a third-party platform, that platform's terms govern your review. ## 23. Location, hours and maps Our address, hours and directions on the Site are general and approximate. The map loads from Google only when you click "Show the map." Drop-off and pick-up times are every day from 7:30 to 11:30 AM and from 2:00 to 5:00 PM, and may change for holidays or special circumstances; please confirm with the kennel. See also [our hours](https://happypawskennels.com/hours/). ## 24. Availability and changes to the Site We may change, suspend or discontinue any part of the Site, the Content, the Chat Assistant or any other feature at any time, without notice and without liability to you. We do not guarantee that the Site will be available at any particular time or location, and the Site may be unavailable because of maintenance, updates, technical problems, third-party outages or events outside our control. When the Site is unavailable, you can still call us at (707) 678-6600. ## 25. Privacy and accessibility Our [Privacy Policy](https://happypawskennels.com/privacy-policy/) explains how we collect, use, share and protect personal information, including information collected through forms, the Chat Assistant and analytics tools, your choices through the privacy banner and the Privacy choices button, how we honor Global Privacy Control signals, and the rights of California residents. By using the Site, you acknowledge the practices described in the Privacy Policy. We want the Site to be usable by everyone, including people with disabilities. Our [Accessibility Statement](https://happypawskennels.com/accessibility-statement/) describes our goals, the accessibility features of the Site and how to get help. If you have difficulty using any part of the Site, please call us at (707) 678-6600 or email HappyPawsKennels_Dixon@yahoo.com, and we will help you directly. ## 26. Suspension of access We may block, restrict, suspend or end your access to all or part of the Site, including the forms and the Chat Assistant, at any time and without notice if we reasonably believe you have violated these Terms, are using the Site to send spam or solicitations, are harassing our team, or are creating risk or possible legal exposure for us or others. Suspension of access to the Site does not by itself change your Boarding Agreement. Sections of these Terms that by their nature should survive continue to apply after your access ends, as described in Section 41. ## 27. Disclaimer of warranties THE SITE, THE CONTENT, THE CHAT ASSISTANT, THE ESTIMATOR AND ALL OTHER FEATURES AND INFORMATION MADE AVAILABLE THROUGH THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE HAPPY PAWS PARTIES DISCLAIM ALL WARRANTIES WITH RESPECT TO THE SITE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, THE HAPPY PAWS PARTIES DO NOT WARRANT THAT THE SITE OR ANY CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, UNINTERRUPTED, SECURE, TIMELY OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT ANY REQUEST WILL BE RECEIVED, DELIVERED OR ANSWERED WITHIN ANY PARTICULAR TIME; OR THAT ANY RESPONSE FROM THE CHAT ASSISTANT OR ANY ESTIMATE WILL BE CORRECT OR SUITABLE FOR YOUR SITUATION. THIS SECTION APPLIES TO THE SITE ONLY. ANY TERMS FOR BOARDING AND OTHER SERVICES ARE STATED IN THE BOARDING AGREEMENT OR PROVIDED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. ## 28. Limitation of liability TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE HAPPY PAWS PARTIES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, THE CONTENT OR THE CHAT ASSISTANT, OR YOUR USE OF OR INABILITY TO USE ANY OF THEM, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE HAPPY PAWS PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY TO YOUR USE OF THE SITE. THEY DO NOT APPLY TO THE CARE OF YOUR PET OR OTHER SERVICES WE PROVIDE, WHICH ARE GOVERNED BY THE BOARDING AGREEMENT AND APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER CALIFORNIA LAW OR OTHER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL INJURY TO THE PERSON OR PROPERTY OF ANOTHER, OR VIOLATION OF LAW WHERE THE LAW DOES NOT PERMIT IT TO BE LIMITED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. The disclaimers and limitations in Sections 27 and 28 are an essential part of the basis of the bargain between you and us, and they allow us to offer the Site and the Chat Assistant free of charge. ## 29. Indemnification To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless the Happy Paws Parties from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs and expenses, including reasonable attorneys' fees, arising out of or relating to (a) your violation of these Terms; (b) your misuse of the Site; (c) any Submission you send us, including any claim that a Submission infringes or violates the rights of a third party; (d) any false or misleading information you provide; or (e) your violation of any law or the rights of any third party. We may assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense. This Section does not require you to indemnify us for our own negligence or misconduct, and it does not apply to claims about the care of your pet or other Services, which are governed by the Boarding Agreement and applicable law. ## 30. Third-party disputes Your dealings with third parties that you find through or that are mentioned on the Site, including ProPetware, review platforms, social networks and other websites, are solely between you and those third parties. We are not a party to those dealings. This Section does not affect claims arising from our own conduct or from Services we provide, which are governed by the Boarding Agreement and applicable law. ## 31. Force majeure We are not responsible for any delay or failure to perform any obligation relating to the Site, or to respond to a Request, that is caused by events beyond our reasonable control, including wildfires, smoke and evacuation orders, extreme heat, storms, flooding, earthquakes and other natural disasters, road closures, power outages, epidemics, acts of government, labor disputes, internet or telecommunications failures, failures of third-party service providers, and cyberattacks. Matters affecting a stay are addressed in the Boarding Agreement and applicable law. ## 32. Informal dispute resolution We would like to resolve any concern you have quickly and fairly. Before filing a lawsuit about the Site or these Terms, you and we each agree to first try to resolve the dispute informally. The party raising the dispute should send the other a written notice that describes the dispute and the relief requested. Notices to us should be mailed to Happy Paws Kennels, Attn: Dispute Notice, 6677 Midway Road, Dixon, CA 95620, with a copy emailed to HappyPawsKennels_Dixon@yahoo.com. We will send notices to you at the email or mailing address you have given us. For 30 days after the notice is received, the parties will negotiate in good faith to try to resolve the dispute. If the dispute is not resolved within that period, either party may proceed as described in Section 33. This informal process does not prevent either party from seeking emergency or temporary relief from a court to stop ongoing harm, and it does not extend or shorten any statute of limitations except as allowed by law. Nothing in these Terms requires you to arbitrate a dispute or waives your right to participate in a class action. Disputes about boarding and other Services are governed by the Boarding Agreement and applicable law. ## 33. Governing law and venue Governing law. These Terms and any dispute arising out of or relating to them or to the Site are governed by the laws of the State of California and applicable federal law, without regard to conflict-of-laws principles that would require the application of another jurisdiction's laws. Venue. Subject to Section 32, any lawsuit arising out of or relating to these Terms or the Site must be brought exclusively in the Superior Court of California, County of Solano, or in the United States District Court for the Eastern District of California, and you and we each consent to the personal jurisdiction and venue of those courts and waive any objection that they are an inconvenient forum, to the extent permitted by law. This Section does not prevent either party from bringing an eligible claim in small claims court in Solano County, California. ## 34. Time limit to bring claims about the Site To the extent permitted by law, any claim or cause of action arising out of or relating to these Terms or your use of the Site must be filed within one (1) year after the claim or cause of action arose. Otherwise, it is permanently barred. This time limit does not apply to claims about the care of your pet or other Services, which are governed by the Boarding Agreement and applicable law, or to any claim for which the law does not permit a shortened limitations period. ## 35. Assignment You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. Any attempted assignment without consent is void. We may assign or transfer these Terms, in whole or in part, without restriction, including to an affiliate or in connection with a merger, acquisition, reorganization or sale of all or part of our business or assets. These Terms bind and benefit the parties and their permitted successors and assigns. ## 36. Severability If any provision of these Terms is held to be invalid, illegal or unenforceable for any reason, that provision will be enforced to the maximum extent permissible or limited to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. ## 37. No waiver Our failure or delay in enforcing any right or provision of these Terms is not a waiver of that right or provision. A waiver is effective only if it is in writing and signed by us, and a waiver on one occasion is not a waiver on any other occasion. ## 38. Entire agreement These Terms, together with our Privacy Policy, our Accessibility Statement and any additional terms presented to you for a particular feature, are the entire agreement between you and us about the Site, and they supersede any prior or contemporaneous understandings about the Site. As Section 7 explains, the Boarding Agreement governs your stay and controls over these Terms with respect to it. No statement by the Chat Assistant, and no oral statement, modifies these Terms. ## 39. Headings and interpretation Section headings and lead-in phrases are for convenience only and do not affect the meaning of these Terms. In these Terms, the words "including," "include" and "for example" mean "including without limitation," the word "or" is not exclusive, the singular includes the plural and the plural includes the singular, and references to a Section are to a section of these Terms. No provision will be construed against a party because that party drafted it. ## 40. Notices and California consumer notice Notices to you. We may give you notices by email to the address you have given us, by mail, or by posting on the Site. Notices sent by email are effective when sent, and notices posted on the Site are effective when posted, unless the law requires otherwise. Notices to us. Legal notices to us must be sent in writing by mail to Happy Paws Kennels, 6677 Midway Road, Dixon, CA 95620, with a copy emailed to HappyPawsKennels_Dixon@yahoo.com. Notices to us are effective when received. For reservations and questions about a stay, please call (707) 678-6600 rather than sending a notice. California consumer notice. The Site is provided free of charge. If you are a California resident and have a complaint about the Site, you may contact us as described in Section 43. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and under California's Shine the Light law are described in our Privacy Policy. ## 41. Survival Any provision of these Terms that by its nature should survive the end of your use of the Site or the suspension of your access will survive, including Sections 5 through 8, 11, 14, 15, 18 through 22, and 27 through 40. ## 42. Changes to these Terms We may revise these Terms from time to time. When we do, we will post the revised Terms on this page and update the effective date at the top. If a change is material, we will provide additional notice on the Site for a reasonable period. Revised Terms apply to your use of the Site after they are posted. They do not apply to a dispute of which we had actual notice before the change was posted. If you do not agree to the revised Terms, you must stop using the Site. Your continued use of the Site after revised Terms are posted means that you accept them. ## 43. Contact Questions about these Terms, notices and requests may be sent to: - Happy Paws Kennels - Address: 6677 Midway Road, Dixon, CA 95620 - Telephone: (707) 678-6600; drop-off and pick-up every day, 7:30 to 11:30 AM and 2:00 to 5:00 PM - Email: HappyPawsKennels_Dixon@yahoo.com - Online: our [contact page](https://happypawskennels.com/contact/)