--- title: Is the Holiday Deposit Refundable? | Happy Paws url: https://happypawskennels.com/questions/is-the-holiday-deposit-refundable/ business: Happy Paws Kennels address: 6677 Midway Road, Dixon, CA 95620 phone: 707-678-6600 hours: drop-off and pick-up every day 7:30-11:30 AM and 2:00-5:00 PM type: Dog and cat boarding kennel on about 10 country acres; caring for pets in Dixon since 1971 rates: 2026 rates, effective for reservations made on or after Jan 1, 2026 (dogs from $52 a night, cats $35 a night) --- - [Home](https://happypawskennels.com/) - [FAQ](https://happypawskennels.com/faq/) - Is the holiday deposit refundable? # Is the holiday deposit refundable? The holiday deposit is non-refundable as cash. If you cancel at least seven days before drop-off, the full deposit becomes a credit on your account, and a cancellation inside seven days forfeits it. [Book a stay](https://happypawskennels.propetware.com/customerLogin)[Call 707-678-6600](tel:+17076786600) The sheet words it carefully, so the cancellation date matters more than the reason. ## The two cases | When you cancel | What happens to the deposit | | --- | --- | | 7 or more days before drop-off | 100% becomes credit on your account | | Fewer than 7 days before drop-off | The whole deposit is forfeited | ## A worked example Suppose you reserve a Thanksgiving stay for November 21, 2026 and pay the deposit by October 22. If you cancel on or before November 14, the deposit becomes credit on your account. If you cancel on November 15 or later, it is forfeited. ## Using the credit The credit sits on your account for a later stay. Please call 707-678-6600 to ask about its use when you rebook. ## Protecting yourself Set a reminder for the seventh day before drop-off. If anything is uncertain, such as a flight that might move, talk to the kennel before the deadline. ## Deposit amount The deposit is 50% of the stay. A four-night Business Class stay is 4 x $59, or $236 on the 2026 rates, so the deposit is half of that, and the balance is paid at pick-up. The deposit is due 30 days before drop-off, which also sets how early you need to decide. ### Sources (checked October 19, 2026) - [Happy Paws Kennels 2026 rate sheet (PDF)](https://happypawskennels.com/wp-content/uploads/2025/11/2026-Rates-EFFECTIVE-1-1-26.pdf) - [Happy Paws Kennels rates page](https://happypawskennels.com/rates/) ### Visit or call 6677 Midway Road, Dixon, CA 95620 [707-678-6600](tel:+17076786600) | Drop-off and pick-up, every day | 7:30 to 11:30 AM and 2:00 to 5:00 PM | | --- | --- | | Tours, every day (no appointment) | 9:00 to 11:00 AM and 2:00 to 4:00 PM | [Book a stay](https://happypawskennels.propetware.com/customerLogin) ### Related - [When is a holiday deposit due?](https://happypawskennels.com/questions/when-is-a-holiday-deposit-due/) - [Holiday deposit checker](https://happypawskennels.com/tools/holiday-deposit-checker/) - [Holiday deposits and cancellations](https://happypawskennels.com/faq/holiday-deposits/) - [Holiday boarding](https://happypawskennels.com/dog-boarding/holiday-boarding/) - [2026 rates](https://happypawskennels.com/rates/) - [FAQ](https://happypawskennels.com/faq/) ## Read next - [What payment methods do you take?](https://happypawskennels.com/questions/what-payment-methods-do-you-take/) - [Do I pay when I drop off or pick up?](https://happypawskennels.com/questions/do-i-pay-when-i-drop-off-or-pick-up/) - [Do you charge extra to give medication?](https://happypawskennels.com/questions/do-you-charge-extra-to-give-medication/) - [Do you charge extra if I bring my own food?](https://happypawskennels.com/questions/do-you-charge-extra-if-i-bring-my-own-food/) - [What food do you feed?](https://happypawskennels.com/questions/what-food-do-you-feed/) - [Can my dogs share a kennel?](https://happypawskennels.com/questions/can-my-dogs-share-a-kennel/) - [Can my cats share a condo?](https://happypawskennels.com/questions/can-my-cats-share-a-condo/) - [Do you take intact dogs?](https://happypawskennels.com/questions/do-you-take-intact-dogs/) Answers ## Questions people ask Still have a question? Call [707-678-6600](tel:+17076786600) (every day 7:30-11:30 AM and 2-5 PM) or see the [boarding FAQ](https://happypawskennels.com/faq/). ### Is the deposit part of my bill? Yes. The deposit is half of the stay, and the balance is paid at pick-up. ### What if the kennel needs to change my dates? Please call 707-678-6600 to talk it through. ### Does the rule apply to every stay? Only stays that begin in a holiday window. ### Does the account credit expire? Please call 707-678-6600 and ask how long your credit stays on the account.