--- title: FAQ: Drop-Off & Pick-Up | Happy Paws Kennels url: https://happypawskennels.com/faq/drop-off-and-pick-up/ business: Happy Paws Kennels address: 6677 Midway Road, Dixon, CA 95620 phone: 707-678-6600 hours: drop-off and pick-up every day 7:30-11:30 AM and 2:00-5:00 PM type: Dog and cat boarding kennel on about 10 country acres; caring for pets in Dixon since 1971 rates: 2026 rates, effective for reservations made on or after Jan 1, 2026 (dogs from $52 a night, cats $35 a night) --- - [Home](https://happypawskennels.com/) - [FAQ](https://happypawskennels.com/faq/) - Drop-off and pick-up # Drop-off and pick-up questions Drop-off and pick-up run every day from 7:30 to 11:30 AM and 2:00 to 5:00 PM. Check-out is by 11:30 AM; an afternoon pick-up adds half a night. [Book a stay](https://happypawskennels.propetware.com/customerLogin)[Call 707-678-6600](tel:+17076786600) The questions people ask most about arriving and leaving, answered in the kennel's own terms. ## Times ### What are the drop-off hours? Every day, 7:30 to 11:30 AM and 2:00 to 5:00 PM. The office closes between 11:30 and 2:00. ### What time is check-out? By 11:30 AM. The kennel charges by the night, like a hotel. ### Can I pick up in the afternoon? Yes, between 2:00 and 5:00 PM. An afternoon pick-up is charged half of the nightly fee. ### Are you open on weekends? Yes, seven days a week with the same hours, apart from a few holidays. ## Holidays ### Which days are you closed? New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. ### What about holiday eves? Thanksgiving Eve, Christmas Eve and New Year's Eve close at 3:00 PM, with the afternoon window from 1:00 to 3:00. ## At the kennel ### Should I bring my dog inside at check-in? Please leave your pet in the car. A staff member carries in the food and belongings and walks your pet to the kennel, which prevents parking-lot scuffles and escapes. ### What if it is hot out? Leave the air conditioning running. The pavement gets hot, so staff may scoop your dog up and hurry to protect its paws. ### Can I have my dog bathed before pick-up? Yes. Ask when you drop off and give your best arrival time so bathing and drying are done when you get there. ## Paperwork and first stays ### Do I need paperwork at my first drop-off? Yes. The boarding agreement must be on file, even with an online account; download it ahead of time or allow extra time to fill it in at the counter. ### What should I hand over at drop-off? Special food in its original bag, medications with written instructions, and one toy that is not the favorite. Leashes, bowls and beds are provided. ### Can someone else pick up my pet? Yes, if you list them on the boarding agreement as someone allowed to pick up. ### Sources (checked October 19, 2026) - [Happy Paws Kennels hours page](https://happypawskennels.com/hours/) - [Happy Paws Kennels: important things to know](https://happypawskennels.com/things-to-know/) ### 2026 nightly rates - First Class kennel $72 - Business Class kennel $59 - Economy Class kennel $52 - Cat condo $35 All-inclusive: food, medications and walks. 2026 rates, effective for reservations made on or after Jan 1, 2026. [All 2026 rates](https://happypawskennels.com/rates/) ### Visit or call 6677 Midway Road, Dixon, CA 95620 [707-678-6600](tel:+17076786600) | Drop-off and pick-up, every day | 7:30 to 11:30 AM and 2:00 to 5:00 PM | | --- | --- | | Tours, every day (no appointment) | 9:00 to 11:00 AM and 2:00 to 4:00 PM | [Book a stay](https://happypawskennels.propetware.com/customerLogin) ### Related - [Hours and holiday closures](https://happypawskennels.com/hours/) - [Check-out and afternoon pick-up](https://happypawskennels.com/dog-boarding/afternoon-pickup/) - [Holiday deposits and cancellations](https://happypawskennels.com/faq/holiday-deposits/) ## Other question topics - [### Reservations and booking](https://happypawskennels.com/faq/reservations/) - [### Holiday deposits and cancellations](https://happypawskennels.com/faq/holiday-deposits/) - [### Payment](https://happypawskennels.com/faq/payment/) - [### Food and treats](https://happypawskennels.com/faq/food/) - [### Medications and health](https://happypawskennels.com/faq/medications/) - [### Vaccines](https://happypawskennels.com/faq/vaccines/) - [### Cat boarding](https://happypawskennels.com/faq/cats/) - [### Small pets](https://happypawskennels.com/faq/small-pets/) - [### Day care](https://happypawskennels.com/faq/day-care/) - [### Baths](https://happypawskennels.com/faq/baths/) - [### Tours and visits](https://happypawskennels.com/faq/tours/) - [### What to bring](https://happypawskennels.com/faq/what-to-bring/) - [### Safety and cleaning](https://happypawskennels.com/faq/safety/) - [### Military and long-term stays](https://happypawskennels.com/faq/military-and-long-term/) - [### Extras and play sessions](https://happypawskennels.com/faq/extras/)